Returns & Exchanges
At C'est Normal, we want you to be completely satisfied with your purchase. If your new gear isn't quite right, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the nearest authorized courier location.
Refund Processing
Once our warehouse team inspects your return, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing