Frequently Asked Questions
Everything you need to know about your C'est Normal experience.
Where does C'est Normal ship to?
We offer worldwide shipping. Delivery times vary by region, but most orders are processed within 1-2 business days. You will receive a tracking number as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I know which size to choose?
Each product page features a detailed size guide. Our fits are generally true to size, but we recommend checking the specific measurements provided to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably made?
Quality and longevity are at the core of C'est Normal. We focus on durable materials and ethical manufacturing processes to ensure our clothing lasts for years, reducing the need for fast-fashion consumption.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our support team within one hour of placing your order, and we will do our best to assist you.